Support




There are several different options for getting answers or assistance. Several are self-help options, which can often provide an answer more quickly than defaulting to contacting our support group via email.
Online documentation
Our online documentation is an easy to read document with screenshots and descriptions, and because it's in the form of a web page, you can use the search capability of your browser to find what you're looking for.


Frequently Asked Questions (FAQ)
It's very likely your question has already been asked by others, so maybe you'll find a quick answer by viewing the information on our FAQ page.


Known Issues
You might want to check our Known Issues page to be aware of these issues and any workarounds or how to avoid them.


System Status
You might want to also check our System Status page to be aware of downtimes or any other system notes or issues.


Release History
To see what changes and new features are included in our releases, check our Release History page.


Contact us
You can send us a message with your question, but please make sure to provide enough information and details in order for us to better provide you with a answer. Our standard support hours are from 9:00AM to 5:00PM (PST) Monday thru Friday (though there's often someone around that may be able to respond back to you outside of these times/days).



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